Terms & Conditions

1. Definitions

Throughout these terms, the following words carry the meanings given below.

• "Familion" / "We" / "Us" / "Our" — refers to Familion, a household facilitation and document organisation practice operating from 14 Jalan Penaga, Bangsar, 59100 Kuala Lumpur, Malaysia.
• "Household" / "You" / "Your" — refers to the individual, couple, or family unit that engages Familion's services or enquires through this website.
• "Services" — refers to the household conversation facilitation and document organisation programmes offered by Familion, as described on our website and in programme materials.
• "Session" — a scheduled, facilitated meeting between Familion and the household, conducted in person or via a mutually agreed format.
• "Agreement" — the arrangement formed between Familion and the household upon confirmation of a booking and receipt of payment.
• "Materials" — worksheets, templates, written rhythms, labelled folder structures, and other organisational documents provided by Familion during or after sessions.
• "Website" — the Familion website accessible at familionad.pro and its associated pages.

2. Acceptance of Terms

By submitting an enquiry through our website, confirming a booking, or making a payment for any of our services, you indicate that you have read, understood, and accepted these terms in full.

Our services are intended for adults aged 18 and above who have the capacity to enter into a binding arrangement. Where a household includes younger members, the adult household representative accepts these terms on behalf of the household.

If you do not agree with any part of these terms, please do not submit an enquiry or make a booking. We are happy to discuss any questions before you proceed.

3. Service Description

Familion offers three household facilitation programmes, each designed to help families establish shared organisational rhythms:

Our services are educational and organisational in nature. They are available to households in Kuala Lumpur and the Klang Valley. We may, at our discretion, make arrangements for households further afield.

4. Enquiries & Bookings

All bookings begin with an enquiry, which may be submitted through our website contact form, by telephone, or by email. We aim to respond to all enquiries within two business days.

A booking is confirmed only when Familion has sent written confirmation and the agreed deposit or full fee has been received. Verbal or informal expressions of interest do not constitute a confirmed booking.

We reserve the right to decline any enquiry at our discretion without obligation to give reasons.

5. Household Responsibilities

In engaging our services, the household agrees to:

• Provide accurate contact and household information at the time of booking.
• Attend sessions at the agreed time, or give reasonable notice if a session needs to be rescheduled (see Section 8).
• Use materials and session outputs for the household's own organisational purposes only, not for redistribution or commercial use.
• Treat facilitators respectfully and maintain a considered atmosphere during sessions.
• Not represent or imply that Familion provides legal, financial, medical, or professional advisory services of any regulated kind.
• Take responsibility for the household's own decisions; Familion's role is to support the household's own thinking, not to advise on its conclusions.

6. Intellectual Property

All materials created by Familion — including session frameworks, worksheets, templates, labelling systems, and written rhythms — remain the intellectual property of Familion. We grant households a non-exclusive, non-transferable licence to use these materials for their own household purposes.

Households may not reproduce, adapt, or distribute Familion's materials for commercial purposes or share them with third parties outside the household without written consent.

The content, design, and structure of our website remain the property of Familion and may not be reproduced without permission.

7. Payment Terms

All fees are quoted in Malaysian Ringgit (RM) and are inclusive of applicable taxes unless stated otherwise.

• Household Conversation Setup Session (RM 500): Full payment is required before the session date.
• Three-Session Family Records Programme (RM 1,520): A deposit of RM 600 is required to confirm the booking; the remaining balance is due before the second session.
• Annual Family Conversation Programme (RM 4,380): A deposit of RM 1,000 is required to confirm the booking; subsequent instalments are agreed at the time of booking.

Payment is accepted by bank transfer. Details are provided at the time of booking confirmation. Receipts are issued for all payments received.

Cancellations by the household: Cancellations made more than 7 days before the first session are eligible for a full refund of any deposit paid. Cancellations within 7 days of the first session forfeit the deposit. For multi-session programmes, sessions already delivered are non-refundable.

Cancellations by Familion: In the event that Familion is unable to deliver a confirmed session, we will offer a rescheduled date or a full refund of any amounts paid for that session.

8. Service-Specific Terms

The following additional terms apply to each programme:

9. Scope and Limitations

Familion's services are organisational and educational. They are not a substitute for, and must not be treated as, professional legal, financial, medical, psychological, or any other regulated advisory service.

Facilitators do not represent households in any external matter, do not provide professional advice on household decisions, and do not interpret any household's individual legal, financial, or personal circumstances.

The outcomes of our sessions depend on the household's own engagement, openness, and follow-through. Familion cannot be responsible for the decisions a household makes or for any external developments arising from those decisions.

10. Limitation of Liability

To the fullest extent permitted by Malaysian law, Familion's total liability to any household under these terms shall not exceed the total fees paid by that household for the relevant programme.

Familion shall not be liable for indirect, consequential, or incidental losses arising from the use of our services, including but not limited to any financial, relational, or administrative decisions made by the household following our sessions.

Nothing in these terms limits Familion's liability for fraud, personal injury caused by our negligence, or any liability that cannot be excluded under applicable Malaysian law.

11. Indemnification

You agree to hold Familion harmless from any claims, costs, or expenses that arise from your misrepresentation of our services to third parties, your misuse of materials provided, or any action you take in connection with our sessions that is inconsistent with the educational and organisational scope described in these terms.

12. Ending the Arrangement

Either party may bring the arrangement to a close by giving written notice. For single-session bookings, cancellation terms are as set out in Section 7. For multi-session programmes, Familion will retain fees for sessions already delivered.

Familion reserves the right to withdraw from an arrangement if the household's conduct during sessions is disrespectful or inconsistent with the considered, educational character of our work.

Sections 6 (Intellectual Property), 9 (Scope and Limitations), 10 (Limitation of Liability), 11 (Indemnification), and 13 (Governing Law) continue to apply after the arrangement ends.

13. Governing Law

These terms are governed by the laws of Malaysia. Any matter arising under these terms shall be subject to the jurisdiction of the courts of Malaysia.

Where a disagreement arises, we ask that both parties first attempt to resolve the matter through direct, considered conversation. If resolution cannot be reached informally, either party may seek mediation through an appropriate body in Malaysia before initiating any formal proceedings.

Your statutory rights under the Consumer Protection Act 1999 (Malaysia) and other applicable legislation are not affected by these terms.

14. General Provisions

• Entire agreement. These terms, together with any written booking confirmation, constitute the full arrangement between Familion and the household.
• Severability. If any provision of these terms is found to be unenforceable, the remaining provisions continue in full effect.
• Waiver. A failure by Familion to enforce any term on one occasion does not constitute a waiver of that term in future.
• Assignment. You may not transfer your rights under these terms to another person or household without our written consent.
• Notices. Formal notices should be sent to Familion by email at [email protected] or by post to the address in Section 16.

15. Changes to These Terms

We may revise these terms from time to time to reflect changes in our services or in applicable law. When we do, we will update the "Last updated" date at the top of this page and, where the changes are material, notify active households by email.

Continued engagement with our services after updated terms have been published constitutes acceptance of the revised terms. We encourage you to review this page periodically.

16. Contact

If you have any questions about these terms, please reach out to us: